Terms and conditions

WHAT TO WEAR?

When outdoors, we strongly recommend you to wear proper clothing based on the layers principle. The outer layer must be water- and windproof. Always bring (fleece/wool) mid-layer sweaters and long (wool/synthetical) base layer/underwear, both in winter and summer. It is important to use the right footwear – waterproof hiking boots with profiled soles. A hat, gloves, scarf, sunglasses, sunblock, lip balm and a comfortable backpack are recommended all year round. Cotton clothing is out of the question since cotton gets cold and icy when wet.

On hiking trips, we have a NO COTTON ALLOWED policy.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on this site include value-added tax. Fjallhalla Adventurers reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Fjallhalla Adventurers control.

Payment policies

Once you have submitted your booking and personal details through www.fjallhalla.com, you will receive a confirmation and pro-forma invoice of your booking via e-mail.

We accept all major credit cards: Visa, MasterCard and American Express.

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, accommodation and arrival date.

There is no service fee for processing Visa or MasterCard payments. However if you wish to pay for your booking with an American Express card, a service fee of 3% applies and will be added to the final invoice.

All Prices quoted on Fjallhalla Adventurers are in ISK and per person, unless otherwise specified. All payments and refunds are due in ISK. Fjallhalla Adventurers is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

Disclaimer of liability

All persons participating in the Fjalhalla Adventurers’ trips, do so entirely at their own risk.  On Fjalhalla Adventurers trips, it’s staff shall not be liable for any damage, loss, theft, injury, accident, illness or death suffered by any person, howsoever caused during a Fjallhalla Adventurers trips, hike, walk or excursion of any kind.

Insurance

Fjallhalla Adventurers does not provide the attendee with insurance of any kind.

All organisers, leaders or guides with Fjallhalla Adventurers, are not liable for any damage, loss, theft, injury, accident, illness or death suffered by any person, howsoever caused during a Fjallhalla Adventurers event, hike, walk or excursion of any kind.

Refund policy

For cancellations received  at least 7 calendar days before the scheduled departure there is no cancellation fee.

For cancellations received 3 – 6 calendar days before the scheduled departure a 50% cancellation fee will be charged.

For cancellations received within 2 calendar days before the scheduled departure a 100% cancellation fee will be charged.

If you need to make a change to your holiday arrangement you must send us a notification via email at least 4 weeks before departure. For changes we charge up to 50 EUR per person.

Some suppliers frequently charge fees for changes; if this occurs, the extra fee will be added to your total.

Please notice that changes may not be possible within 3 weeks before departure.

No-show at pickup: no refund.

All cancellations must be made and confirmed by us, in writing (e-mail for instance), in conformity with business practices within the Fjallhalla Adventurers industry.
Should a volcanic eruption in Iceland keep you from getting to Iceland, you will get a full refund.
If (for any reason) Fjallhalla adventurers cancels your tour you will get a full refund.
All travel vouchers, if issued, must be returned to us prior to any refund being issued.

Please note that all pick-up and drop-off times listed are as a guidance only and cannot be guaranteed. We are not liable for passenger delay due to failure to connect with other services or any costs associated with such delays.

No exceptions are made to our cancellation policy for any reason, including neither personal or medical, weather or other forces of nature, terrorism, civil unrest, strikes, international or internal (domestic) flight cancellations, nor any other reason beyond our control.

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Contact

EMAIL

info@fjallhalla.com

PHONE

+354 696 6758

ADDRESS

Miðholt 23,
801 Reykholt

Fjallhalla ehf.

Kennitala:4304140970

VSK number: 129803

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CONTACT

info@fjallhalla.com

+354 696 6758

Miðholt 23, 801 Reykholt